By making a reservation with Paraíso Costero PV, the client agrees to the following service policies and conditions:
1. Reservations and cancellations
To confirm a reservation, the corresponding deposit must be made.
In the event of cancellation by the client, no refunds will be issued for the deposit or any payments made.
2. Port closure
If the Port Authority orders the closure of the port due to weather or safety conditions, making it impossible to carry out the tour, a refund may be issued or the service rescheduled, depending on the client’s preference and availability.
3. Weather conditions
Light rain, cloud cover, or minor changes in weather conditions do not automatically result in the cancellation of the service.
Departures are subject to official directives from the Port Captain’s office.
4. Browsing speed
The vessels travel at a speed of approximately 9 knots, depending on sea conditions and the specific vessel.
5. Towels
The boats do not include towels.
6. Damage to the vessel
Any damage caused by passengers to the vessel, furnishings, equipment, or accessories must be covered by the person responsible for the reservation.
The cost of repair or replacement will depend on the damage caused.
7. Safety on board
All passengers must follow the instructions of the captain and the crew during the trip.
8. Personal items
Paraíso Costero PV is not responsible for personal items left behind, lost, or damaged during the service.
9. Privacy Policy
Personal data provided by our clients will be used solely to manage reservations, provide information, confirm services, and maintain communication regarding the contracted service.
Paraíso Costero PV is committed to handling client information in a confidential and responsible manner.
10. Acceptance of policies
By making the down payment and confirming the reservation, the client acknowledges having read and accepted these Service and Privacy Policies of Paraíso Costero PV.